Shipping Policy

Processing & Delivery Timelines

• Order Processing: Products will be processed for shipping once the 1-hour cancellation window closes. Orders placed over the weekend and on public holidays will be processed on the following workday.
• Delivery Times: Delivery is usually completed within 4-5 working days, subject to courier company norms. In some cases, delivery may take 7-10 days depending on the delivery location and accessibility.
• Multiple Packages: Orders may be delivered in single or multiple packages depending on the products, as items may be shipped from different warehouse locations. Large product orders may be shipped in multiple packages and might be delivered at different times. Please check your order tracking page for details.

Shipping Costs & Cancellations

• Free Shipping: Shipping will be free for all orders over Rs. 1000/-.
• Non-Refundable: Shipping costs are strictly non-refundable. You will be responsible for paying the shipping costs for returning your item.
• Post-Shipment Cancellations: Products cannot be cancelled once they have been shipped.

Address & Delivery Attempts

• Single Address Policy: All products ordered in one cart will be shipped to one shipping address. If you need the products delivered to more than one shipping address, please place your orders separately with different addresses.
• Address Accuracy: It is the responsibility of the customer to enter the proper details of the address to successfully deliver the order. We do not encourage a change in the delivery address once the order is dispatched. BornStory is not responsible if a wrong address input leads to the non-delivery of the order.
• Delivery Failures: Please be advised that the order may go undelivered in case of a delivery attempt failure at the customer's end. In case the order is returned to our facility due to non-delivery issues at the customer's end, any extra freight charges will be charged to the customer.

Packaging & Damages

• Secure Packaging & Tampering: All our products are packed in secure, tamper-proof packaging. If you find that the package is tampered with, please do not accept delivery of the same from the carrier. If the customer accepts delivery, it will be deemed that the product arrived in a tamper-proof condition, and we will be unable to fulfil any exchange or refund request.
• Missing or Wrong Products: If any product is missing from your order or you have received a wrong product from your order list (i.e., the product received differs from what is in your order invoice), please reach out to our support team with an unpacking video within 24 hours of delivery.

Uncontrollable Delays

Delivery time is subject to factors beyond our control, including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. We will keep you informed of the status of your order, including any delays. You can refer to “Track my order” to see the status of your order.